# Write an FAQ page and saved answers from your most common customer questions

Paste the questions customers keep asking and a sheet of your real facts, and AI groups them into a clear FAQ with short ready replies, marking anything your facts don't answer, so you stop typing the same answers every day.

- Category: Customers and sales
- Difficulty: Easy
- Setup: about 20 minutes
- Time saved: about 30 minutes a use (our estimate, not a measurement)
- Works with: Any AI chat, Any website builder
- Test status: Run once on made-up data on 21 Oct 2026 with Claude Opus 5.5. One run, not proof.
- Approval: Draft, not yet approved by the owner
- Version: 1
- Last checked: 2026-10-21
- Canonical URL: https://hoursaved.com/guides/faq-page-from-common-questions/

## What this does

Collect your most common customer questions and write your real facts once. AI groups the repeats, answers each from your facts only, and marks the gaps. You fill them and check every answer before it goes on your site.

## Before you start

- Any AI chat (ChatGPT, Claude, Gemini or Copilot).
- 10 to 20 real customer questions. Messy is fine.
- A fact sheet: hours, booking, prices, cancellation and refund rules, and what you say "no" to.
- Setup: about 20 minutes, mostly the fact sheet (our estimate).
- Privacy: copy only the question text. Check your AI's privacy settings; Claude, for example, lets you choose whether your chats help train its models.

## Steps

1. **Gather** a month of customer questions, without the senders' details.
2. **Write** your fact sheet in short lines. Say what any price depends on.
3. **Paste** the prompt below with your fact sheet and questions.
4. **Answer** each NEEDS ANSWER item, add it to your sheet, and run it again.
5. **Check** every answer against the fact sheet, line by line.
6. **Paste** the checked FAQ into your website builder and save the short replies for reuse.

## The prompt

```
Help me write an FAQ page and short saved replies for my business. Use only my fact sheet. Do not invent prices, policies, services or promises. Do not publish or send anything.

My fact sheet:
[paste your facts]

Questions customers ask (messy is fine):
[paste questions, one per line]

Please:
1. Group questions that ask the same thing. Show which question numbers went into each group.
2. For each group, write a clear question and a 1-3 sentence answer using only my facts. Use plain words.
3. If my facts don't answer it, write NEEDS ANSWER and say what fact is missing. Don't guess.
4. If my facts only partly answer it, answer what you can and add NOTE: saying what is missing.
5. Then write a one- or two-sentence saved reply for each answered group, friendly and short enough for a text message.
```

## Try it with made-up data

Tidewater Dog Grooming (fictional). Fact sheet: open Tuesday to Saturday, 8 am to 4 pm, closed Sunday and Monday. Book online or by phone. Walk-in nail trims Saturday 10 am to noon only. Bath and brush from $45 (small dogs); full groom from $70; nail trim $15; price depends on size and coat. Proof of rabies vaccine required. 24 hours' notice to cancel, or a $20 late fee. Full groom takes 2 to 3 hours; we text when your dog is ready. No sedation.

Questions: 1 how much for a groom? 2 are you open sundays 3 do i need to show shots 4 How long does it take 5 can I just walk in for nails 6 price for a doodle full groom 7 do you sedate dogs 8 can you do cats? 9 what if I need to cancel 10 open monday? 11 do you sell gift cards 12 will you text me when she's done

## What the AI gave us

> **How much does grooming cost?** (1, 6) A bath and brush starts at $45 for small dogs, and a full groom starts at $70. The final price depends on your dog's size and coat. NOTE: no doodle-specific price in your facts.
>
> **When are you open?** (2, 10) Tuesday to Saturday, 8 am to 4 pm. We're closed Sunday and Monday.
>
> **How long does a groom take, and how will I know it's done?** (4, 12) A full groom takes 2 to 3 hours. We'll text you when your dog is ready.
>
> (Four answers trimmed here.)
>
> **NEEDS ANSWER:** Can you groom cats? (8): no fact about cats. Do you sell gift cards? (11): no fact about gift cards.
>
> Saved reply example: "Hi, we're open Tuesday to Saturday, 8 am to 4 pm, and closed Sunday and Monday. You can book online or give us a call."

It grouped the repeats correctly and refused to guess a doodle price. You still had to answer the cat and gift card questions and decide on a typical doodle price.

## Check before you send

- [ ] Every price and time matches your fact sheet today.
- [ ] Every NEEDS ANSWER and NOTE item is resolved or removed.
- [ ] No answer promises something you don't always do.
- [ ] Policies match your booking page and receipts.
- [ ] Words a customer would use, not trade terms.

## Don't paste

- Customer names, phone numbers or emails.
- Health details about a customer or their pet.
- Staff schedules, supplier prices or margins.

## When not to use this

- Rules with legal weight (warranties, refund law, health rules). Have your lawyer review those.
- Prices that change weekly. Point to a price page instead.
- Fewer than about 8 repeat questions. Write them by hand.

## Questions owners ask

**Does an FAQ page help with Google?**
It can, since it puts clear answers in plain text on your site. Write it for customers first.

**Can I put these answers into a chatbot?**
You can, but test it hard first. The SBA mentions website chatbots for common questions, but a chatbot may still answer beyond your facts.

## Sources

- [U.S. Small Business Administration - AI for small business (Manage your business)](https://www.sba.gov/business-guide/manage-your-business/ai-small-business)
- [Anthropic Privacy Center - How do you use personal data in model training?](https://privacy.claude.com/en/articles/10023555-how-does-anthropic-use-personal-data-in-model-training)

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From HourSaved (https://hoursaved.com/), a brand of Momentum Elevation LLC. Web page: https://hoursaved.com/guides/faq-page-from-common-questions/